Refund policy

Richcurt, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return, items must be:

Unused and in their original condition.
Returned with original packaging, tags, and accessories, where applicable.
Accompanied by proof of purchase or an order confirmation.

Certain products may be ineligible for return due to hygiene, safety, personalization, or other applicable restrictions. Any such exclusions will be clearly communicated where applicable.

2. How to Request a Return

To request a return, contact us at support@richcurt.com with the following information:

Your order number.
The item you wish to return.
The reason for your return.
Photographs, if the item arrived damaged or defective.

Please wait for return instructions and authorization before shipping an item back.

3. Return Shipping Costs

Return shipping costs depend on the reason for the return.

If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and provide appropriate instructions.

For returns due to a change of mind or personal preference, the customer is responsible for return shipping costs unless otherwise stated.

Any applicable return shipping fees will be communicated before the return is completed.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us at support@richcurt.com as soon as possible with your order number and supporting photographs.

We will review your request and work with you toward an appropriate resolution, which may include a replacement or refund where applicable.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider and financial institution.

Please allow additional time for the refund to appear in your account after it has been processed.

6. Exchanges

If you need a different item, size, or variation, please contact us at support@richcurt.com.

Exchange availability depends on product availability. If an exchange is unavailable, we will explain the available options.

7. Cancellations

If you need to cancel an order, contact us as soon as possible at support@richcurt.com.

Orders may not be cancellable once they have been processed or shipped. If an order cannot be cancelled, you may be able to request a return in accordance with this policy.

8. Non-Returnable Items

Items identified as non-returnable before purchase, including eligible hygiene-sensitive or personalized products, may not qualify for a return unless they are damaged, defective, incorrect, or otherwise covered by applicable law.