Shipping policy

Thank you for shopping at Richcurt. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing Time

Orders are processed after payment has been successfully received.

Our estimated order processing time is 1–3 business days. Processing times may be longer during holidays, promotional periods, or other circumstances that affect order fulfillment.

Order processing time is separate from shipping and delivery time.

2. Shipping Destinations

Richcurt accepts orders for destinations where shipping is available at checkout.

Available shipping destinations and shipping methods may vary depending on the product and delivery address.

Please ensure that your shipping information is accurate and complete when placing an order.

3. Estimated Delivery Times

Estimated delivery times depend on the destination, shipping method, product availability, and fulfillment location.

Unless a different timeframe is displayed at checkout or on the relevant product page, our estimated delivery times are:

Order Processing: 1–3 business days.
Estimated Shipping Transit: 5–12 business days.
Estimated Total Delivery: 6–15 business days.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary.

4. Shipping Costs

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms stated in the relevant promotion.

Customers are responsible for reviewing the shipping costs and order total before placing an order.

5. Order Tracking

When tracking is available, tracking information will be provided by email after the order has been shipped.

Please allow time for the carrier to update the tracking information.

If you have not received tracking information within the expected processing period, contact us at support@richcurt.com.

6. Delays and Delivery Issues

Delivery delays may occur due to weather conditions, carrier disruptions, customs inspections, public holidays, or other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number so we can assist you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping addresses.

If you notice an error in your shipping address, contact us immediately. We will attempt to correct the information if the order has not yet been processed or shipped.

We cannot guarantee address changes after an order has been dispatched.

8. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Where applicable, these charges and the party responsible for paying them will be determined by the relevant shipping arrangement and applicable law. Any additional charges that customers are responsible for should be considered before placing an order.

9. Lost, Damaged, or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or appears to be lost in transit, please contact support@richcurt.com with your order number and relevant details.

We will review the situation and help determine the appropriate next steps.